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Shipping
Most items are kept in stock and are usually despatched in 1-2 days from the date of order.
If an item is out of stock and the lead time is expected to be more than 2 further days we will attempt to contact you by e-mail or phone where provided, with an update and expected despatch date.
If you require your order delivered by a certain date please contact us and we will confirm stock availability.
Please monitor your e-mail in-box in case we need to contact you.
Delivery charges are added automatically to the shopping cart and can be reviewed before payment is made.
Delivery to mainland UK is by Royal Mail 1st Class Recorded Signed For or Royal Mail Special Delivery.
If Royal Mail Special Delivery option is selected, we do not guarantee orders are shipped the same day.
For higher value orders will will only ship by Royal Mail Special Delivery for the additional insurance this service offers.
A signature will be required on delivery.
Royal Mail states 1st Class Signed For Service is usually 1-3 days.
For guaranteed delivery use the Special Delivery option. Please call our office if you have an urgent order.
Occasionally we will ship by an alternative carrier - usually for heavier shipments of 2kg or more.
Please contact us if you require an alternative shipping method. Additional charges may apply.
International Deliveries
We Ship Worldwide.
To check shipping options and cost simply add the products you are interested in purchasing to the web shopping cart, select your country and the available shipping options are shown in the shipping drop down box.
Please supply a valid telephone number in case the delivery agent needs to contact you.
Deliveries outside the UK will be sent Royal Mail International Signed For and final delivery by the destination country postal service.
A signature will be required on delivery.
DHL options are also avaiable for most countries. DHL do not deliver to PO boxes. Please provide a full home or works address.
DHL class some island or remote locations as 'remote area' These may have additional shipping charges. We will contact you
in this case with the option to pay the additional charge or ship by international registered mail instead.
We may be able to provide other shipping options if required. Please contact us.
All import duties / taxes are the resposibility of the buyer.
Shipments returned as 'not delivered' or returned for not accepting import duties for example will have the cost of the return shipping deducted from any refund.
Deliveries to South America.
Shipments are often subject to extended customs clearance times and delivery times are usually longer than normal.
Please provide a full fixed address and a contact telephone.
In the event of a suspected lost parcel we will not process refunds until 12 weeks has passed from the date of shipment
as most parcels do eventually get delivered.
Deliveries to South Africa.
Recorded delivery can not be made to PO box addresses.
Please provide a full fixed address.
Puerto Rico
Select the Puerto Rico destination country in the drop down slection and not USA. Shipping costs are different for these destinations.
Delayed or Lost Parcels.
In the rare event of a lost parcel we can only send a replacement when it is confirmed lost by the shipping service used.
Where there has been a tracking information update close to when the parcel would have been lost, there would be an additional 1-2 weeks to allow the parcel to be delivered. After this time the parcel would be declared lost and we would offer a refund or a replacement parcel to be sent.
We appreciate the patience from customers when a parcel is delayed. This is usually due to clearing customs in the receiving country. Such parcels are nearly always delivered.
Returns.
Please ensure you have paid sufficient postage for the return. If full postage has not been paid a receiving & handling charge will be due and deducted from a refund payment.
International returns. Please contact us for the returns procedure before returning any parts.
Returns parcels must be clearly marked as a return and a nominal $10 value noted on the returns label.
Please ensure you have paid sufficient postage for the return. If full postage has not been paid a receiving & handling charge will be due and deducted from a refund payment.
We strongly recommend returns are made by a registered / signed for service.
Other Notes.
International shipping by post takes approximately 10 - 25 working days depending on destination but can vary considerably depending on country and local customs clearances.
All import duties / taxes are the resposibility of the buyer.
Shipments returned as 'not delivered' or returned for not accepting import duties for example will have the cost of the return shipping deducted from any refund.
If you require an expedited service choose the DHL shipping option. If this is not available for your location, please contact us for alternative shipping..
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